Should you ever experience a problem with your website and be unable to tackle it, ask the hosting provider’s client care team to help you bring the site back online. A fast resolution would be the most favorable scenario, but many companies reply within twenty four hours or even more, all the more so if you’re working with a hosting reseller. Even if the problem can be fixed quickly, your site may not work correctly or may not be available whatsoever for a prolonged span of time, so you may lose potential customers since it’s extremely unlikely that anybody would eagerly go back to a faulty site. This is why, you have to make certain not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely fashion. If a software application update doesn’t proceed smoothly or you delete something unintentionally, for example, the website must be restored speedily so as to prevent protracted unreachability.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max reply time for any ticket that you open or any email that you write is just one hour, even if you contact us on weekends and public holidays. Irrespective of the nature of your problem or query, we’ll lend you a hand instantaneously and will provide you with the required information to troubleshoot any problem with your websites. The real response time commonly does not surpass 15-20 minutes, which goes to say that you can just forget about waiting for hours on end to get a problem solved or what’s even worse than that – waiting one whole day only to get a response that more information is needed while nothing’s fixed. We will offer you assistance in a timely fashion since we are aware of how invaluable time can be in the dynamic electronic age. The sixty-minute response time guarantee is valid for any technical or billing enquiry that you may have in regard to our Linux website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we are aware of just how crucial it is to obtain prompt help, we promise that you won’t ever have to wait around for more than 60 minutes to obtain an answer to any trouble ticket that you post via your semi-dedicated server Control Panel. As it is, you will rarely need to wait for more than twenty to thirty minutes and this is valid for any enquiry regardless of its nature – technical, general or billing. On top of that, our technical and client support team will be at your disposal 24 hours a day, 7 days a week, so even in case you send a ticket during official holidays, you’ll invariably get an instant response, which will include the answer to an enquiry, the solution to a predicament or the information necessary to sort out an issue yourself – in case there is something that you have to do on your end. With us, you will never need to spend a day waiting around for a response like you would with a lot of other hosting providers.