Support and Help Channels

  • 1 hour ticket response time
  • A one hour Inquiry Response Guarantee

  • Our client support staff is online day–and–night to attend to every one of your assistance inquiries. Each ticket you submit to us will be taken care of within no more than sixty minutes. If your situation requires aid from an admin, we are going to forward the ticket to the person in charge and will inform you that the problem is being resolved.

  • Top quality support service
  • Qualified Customer Assist Service

  • We are on–line for you 24/7/365 to offer you assistance and tech support as well as to assist you with any trouble that you might stumble upon as you are handling your virtual server. We’ll help you with all installed in advance software packages, including your OS, server management panel (with regards to the VPS type) and the Online Control Panel produced 100% by our developers.

  • Intuitive help center
  • An Informative Help Section

  • A detailed and frequently updated article base is integrated into our in–house built Online Control Panel. It offers quick tips about how to carry out all of the common website management duties. The Help area gives you detailed how–to articles and step–by–step video training. You can open the Help area by hitting the Help or Video buttons in the top right corner of each Control Panel section.