Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance staff is educated to immediately address all Linux website hosting users’ queries and assistance demands. Via our ticketing system, it will be easy to send your inquiry and a support staff member will, no doubt go back to to you within max 1 hour. Realistically, practice has shown that the normal reply time frame is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You could email us 24x7x365 with any problem you’ve got about FMGIC.com’s products. We’ve qualified professionals available continuously to offer you assistance at any time necessary. You’re able to use the ticketing system or send us a message any time, or you can grab the telephone or make use of the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • FMGIC.com has incorporated a substantial practical knowledge base into the Control Panel as a way to have important step–by–step recommendations whenever you want. Each section of the Control Panel features its own contextual help area presenting a variety of how–to articles. We have also made instructional videos to give you a more effective visual representation of the simplest way to execute any presented task.